FREQUENTLY ASKED QUESTIONS

WILL MY HOME BE SECURE?

Your home will be as secure as you leave it.  Alexia is a qualified property manager that has looked after some of the most prestigious properties in London, therefore security is paramount.  As well as ensuring the house is locked and alarms set, we always ask if you would like lights leaving on, curtains opening/ closing.  Post is always brought in out of sight and if bins are left out after the refuse collection we will bring them in.  If there are any other security measures you would like us to undertake then of course we ensure that they are carried out.

WHEN WILL MY CAT BE FED?

We operate from 6am to 8pm every day. If you have two visits booked per day we endeavor to carry out morning feeds between 6am and 10.30am and evening feeds between 4pm and 8pm. If you have a single feed booked, the majority are carried out in the morning, though this cant be guaranteed as we have to prioritize double feeds and pets with medication.

HOW WILL I KNOW MY CAT IS OK WHILST I AM AWAY?

We email after each visit to give you an update on your cat to include photos of our visit. 

DO YOU CHARGE FOR THE INITIAL MEET AND GREET VISIT?

No we do not charge for the initial visit.  We think that is vital to meet the owner and their pets before we pet sit for them to ensure we are fully aware of their requirements.  That way you have an opportunity to ask us any questions you may have.

HOW DO I PAY?

Payment is made in advance of the first days pet sitting either by BACS transfer or cash. 

I AM A NEW CUSTOMER AND REQUIRE LAST MINUTE CAT SITTING, CAN YOU HELP?

We sometimes get calls for last minute cat sitting as the owner has a last minute business trip/ hospital visit.  We will always do our best to accommodate such circumstances, however as we are not able to undertake our initial meet and greet visit we ask that full instructions are added to our online portal along with a BACS transfer from the pet owner or a close family member.  Our services must be paid in full prior to the first visit.

WHAT IF THERE IS A PROBLEM WHILST I AM AWAY?

We always take an emergency number in case we can't get hold of you along with your vets number.  Whilst it is highly unlikely there will be a problem we always ensure this information is obtained - just in case!  If your pet does require a vets visit, we will transport them to/ from your preferred veterinary clinic.  Payment for the vets services will need to be made by the owner or their emergency contact.

WHAT IF I NEED TO CANCEL MY TRIP?

We ask that 48 hours notice is given, apart from at Xmas (see below). Full payment is required in advance, if your trip is curtailed whilst you are away we don’t offer a refund unless a prior agreement is in place. This is because we have limited slots available on a daily basis so always need some notice to enable us to fill your slot.

DO YOU OFFER SERVICES AT XMAS?

Yes we do, slots are limited so we ask you to let us know and pay in full by 1st December. If your plans change after this date we offer your booking to the waiting list where inevitably it’s filled. If it’s not filled, the booking is non refundable.